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By subscribing to or using Zoom Broadband services, you agree to abide by the following agreements and policies:

Zoom Broadband reserves the right to terminate any account for violations of the above policies and to revise, amend or modify any of the above policies at any time and in any manner.

Links to third party web sites on this site are provided solely as a convenience to you. If you use these links, you will leave the Zoom Broadband web site. Zoom Broadband has not reviewed, does not control, does not endorse, and is not responsible for any of these sites or their content. If you decide to access any of the third party web sites linked to the Zoom Broadband web site, you do so entirely at your own risk.

If you have questions concerning your account, you may call our office at 844-ZOOM333 or send an email to

Thank you for choosing Zoom Broadband to be your Internet service provider. We appreciate your business.

Acceptable Use Policy

  1. Say or do whatever you want in the appropriate forum. If you are not sure what’s appropriate, ask.
  2. Don’t do anything that is illegal. If illegal content is reported as originating from our system, we will delete the file and report the action to the appropriate victims and/or law enforcement. If illegal content which originated from outside is reported on our system, we will delete the file from public access, archive the item for law enforcement, and report the action to the originating system’s administrators.
  3. Do not do anything to jeopardize the integrity of the Internet or the Zoom Broadband systems.
  4. Follow the policies of the Internet’s global community.
  5. Review and abide by our Abuse Policy and Terms of Service Agreement.

This acceptable use policy applies to Customers (‘Customers’). Customer is responsible for communicating this Acceptable Use Policy (AUP) to its users. Customers failing to properly communicate enforce or otherwise ignore the specific details and ‘spirit’ of this policy are subject to termination as a Customer as described in the Customer Agreement.

The Zoom Broadband account plans are designed for normal business activities as defined below. In order for Zoom Broadband users to continue to have access to unlimited services, certain usage patterns may be monitored to determine compliance with the acceptable use policy. Patterns other than those which are considered usual and normal, based on customer history or industry standards, may cause termination of service.

Customer account usage may be reviewed periodically at the discretion of Zoom Broadband. Customer use of the service plans that reflect patterns other than those that are considered usual and normal, based on industry standards or past history, may be considered abuse and result in termination of service without refund or the possibility of renewal.

Zoom Broadband reserves the right in its sole discretion to cancel service for violation of this policy or other terms and conditions of service at any time. By selecting Zoom Broadband service plans, the customer agrees to use the service in accordance with this Acceptable Use Policy and other terms and conditions of service and to indemnify and hold Zoom Broadband harmless from any claims resulting from use or misuse of its products and services.

Customers may not resell this service or access to this service in any way unless Customer agrees to comply with this acceptable use policy. Customers may not “lend” use of service to others.

Zoom Broadband reserves the right to discontinue service to any user for any reason not prohibited by law Zoom Broadband will discontinue service of users whose usage is so excessive that it deteriorates the service quality and availability of resources for other users.

Furthermore, Zoom Broadband may, but is not obligated to, take any action it deems necessary to (1) protect its Network, its rights or the rights of its customers or third-parties, or (2) optimize or improve its Network, services, systems, and equipment.

Account holders acknowledge that such action may include, without limitation, employing methods, technologies, or procedures to filter or block certain types of calls sent through the Network. Zoom Broadband may, in its sole discretion, at any time, filter ‘spam’ or prevent ‘hacking,’ ‘viruses’ or other potential harms without regard to any preference you may have communicated to us. You also agree to not to use the Services to infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; and not to transmit through the Services any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Furthermore, you agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. And you agree not use or reference the Services for chain letters, or junk mail, spamming or any use of distribution lists to any person who has not given specific permission to be included in such a process, and further agree not to attempt to gain unauthorized access to other computer systems. You shall not interfere with another Customer’s use and enjoyment of the Services or another entity’s use and enjoyment of similar services.

Revisions to this Acceptable Use Policy

Zoom Broadband reserves the right to revise, amend, or modify this AUP at any time and in any manner. Notice of any revision, amendment, or modification will be posted.

Zoom Broadband also reserves the right to change pricing, review or terminate or suspend your account without prior notice in the event of a policy violation.

Abuse Policy

Zoom Broadband is committed to serving its customers and preserving the integrity of the Internet by following widely accepted guidelines of Internet communication. Abusive practices are strictly prohibited on the Zoom Broadband network. We are available to assist you in any way possible should you need advice about proper use of Internet resources or should you become the target of abuse via the Internet.

Violation of the Abuse Policy may result in immediate account termination and forfeiture of any fees.

We deal with two different types of abuse:

  1. Abuse ON the net
    Abuse ON the net refers to actions that would violate the laws, norms, customs or manners independent of the medium chosen to carry out the action. Acts which are considered abusive if carried out via paper mail, telephone, personal contact, fax, etc., fall into this category. Abuse ON the net is mainly concerned with the content and/or intent of communication. Examples include fraud, assault, harassment, stalking, forgery, obscene communication, child pornography, copyright infringement and unlawful distribution of intellectual property.
  2. Abuse OF the net
    Abuse OF the net refers to actions which interfere with the normal functionality of the network. Examples include excessive multi posting or cross posting of USENET articles, unsolicited broadcast email (‘spam’ and ‘velveeta’), mailbombing, denial of service or security related attacks. We also consider ‘camping’, or using Zoom Broadband account for dedicated access, abuse of the net. Some of these activities may be actionable under criminal and civil statutes.

General Guidelines for all Abuse matters

Innocent Until Proven Guilty

Experience shows that a significant percentage of abuse reports are either erroneous or are intended to harm the alleged perpetrator. Administrative or disciplinary action will not be initiated without evidence which unambiguously identifies the account responsible for the alleged abuse.

Customer Privacy Is Paramount

Information about customers of Zoom Broadband will not be released, except to duly authorized officers of the state and federal courts or investigatory authorities who present the proper legal documents and except as otherwise set forth in this policy and in our Acceptable Use Policy. Information concerning accounts involved in alleged offenses will not be released to the complainant nor to the press. See our Privacy Policy.

Guidelines for Abuse ON the Net

In general, we do not review or monitor the contents of our customers’ communications. However, when abusive content is brought to our attention, we will cooperate as necessary with law enforcement authorities within the appropriate legal boundaries and dispose of the matter in accordance with Zoom Broadband’s policies and any additional constraints imposed by law. If illegal content is reported as originating from our system, we will delete the file and report the action to the appropriate victims and/or law enforcement. If illegal content which originated from outside is reported on our system, we will delete the file from public access, archive the item for law enforcement, and report the action to the originating system’s administrators.

Guidelines for Abuse OF the Net

Zoom Broadband is a commercial enterprise. Our customers pay us for services rendered. To provide those services, Zoom Broadband establishes and maintains a significant investment in people, equipment and software. We are obligated to maintain our systems to meet the standards set by our customers, our investors and the global Internet community.

Excessive Use

Zoom Broadband reserves the right to immediately terminate, suspend, or modify the services of any user if it is determined that the user is using the service in an excessive manner. This includes but is not limited to excessive P2P file-sharing through BitTorrents, Kazaa, Direct Connect, or similar programs. Zoom Broadband reserves the right to vary the terms of ‘excessive usage’ at their sole discretion at any time, without prior notice.


Accounts used to carry out attacks (mailbombs, network transport attacks, newsgroup flooding) will be closed immediately upon authorization by a designated member of the staff of Zoom Broadband. If compelling evidence suggests that the security of the account was compromised and that the attack was not carried out by the holder of the account then at the discretion of Zoom Broadband, the account may be reinstated with a different username/password.


A single, substantiated complaint of email broadcasting will result in the suspension of the account determined to be responsible for the email. At the discretion of Zoom Broadband, a customer’s account may be reactivated following the customer contact and the customer’s agreement to abide by our Abuse Policy. Upon any subsequent offense, the account will be permanently closed. In the event that a customer does not agree to abide by our Abuse Policy, the account will be permanently closed. Be aware that this also applies to accounts, such as web sites, advertised in spam. For example, if Zoom Broadband customer’s web site is advertised in spam, even though the customer did not send the spam, the customer has violated this Abuse Policy and will be contacted and/or the account closed as set forth above.

In ANY event of abuse, Zoom Broadband reserves the right in its sole discretion to immediately terminate the account. Accounts terminated for abuse issues are not eligible for refunds. Moreover, accounts associated with abuse will be responsible for paying Zoom Broadband’s costs and expenses of identifying, terminating and correcting such abuse.

Reporting Abuse

To report any instance of abuse, contact:
If you are receiving unsolicited email, you may redirect the mail, along with all headers to

Technical Support

Zoom Broadband maintains and supports its service and equipment. Phone support and service calls for issues that are determined by Zoom Broadband representatives to be unrelated to Zoom Broadband equipment failure or service outages will billed accordingly.

Zoom Broadband does not assume responsibility for connection problems or failure due to the following reasons: PC hardware failure, the lack of personal understanding or knowledge of the proper operation of a PC or related equipment, tampering with settings or equipment that results in the loss or inability to connect to the internet, PC errors caused by viruses, worms, Trojans, or other malicious software or programs. Zoom Broadband does not support 3rd party systems which operate on your service connection such as VIOP or entertainment consoles.

Terms of Service Agreement

Read these Terms of Service carefully before using our Internet services (‘Services’). By subscribing to or using our Services, you agree to abide by these Terms of Service as well as our Acceptable Use Policy, Abuse Policy and Billing Policy. You may obtain a hard copy of these policies by calling the Zoom Broadband office at 844-ZOOM333 or by submitting a request to

Violation of any of our policies may result in immediate account termination and forfeiture of any fees.

These Terms and Conditions are incorporated by reference into the accompanying Service Contract executed by the Subscriber.


Zoom Broadband shall provide Subscriber a wireless connection(s) to the Internet from Zoom Broadband’s closest Point of Presence (the “Service”).

Zoom Broadband is not responsible for Subscribers home or internal network which may include but are not limited to PC’s, routers, switches, gaming consoles, or any other third party devices.

Term of Service

The Service will be provided for an initial term of one year (the “Initial Term”) and will continue on a month-to-month basis thereafter, unless or until terminated. After the Initial Term, either Subscriber or Zoom Broadband may terminate Service upon thirty (30) days written notice. The Initial Term begins on the day the Service is successfully installed at Subscriber’s location indicated on the Service Contract (the “Installation Date”). If Zoom Broadband cannot successfully install the Service, this contract is terminated.


Subscriber shall pay Zoom Broadband the monthly fee for Service indicated on the Service Contract during the Initial Term, plus a one-time installation and equipment fee which shall be due upon Subscriber’s execution thereof. After the Initial Term, Subscriber will pay Zoom Broadband’s prevailing fees for Service or may cancel without penalty upon thirty (30) days written notice to Zoom Broadband. In addition to the Fees, Subscriber will be billed for all applicable Federal, State, County and Local taxes, surcharges, fees and Universal Service Fee contributions, any of which may change from time-to-time, due on the Service. Fees for Service will begin on the Installation Date and, thereafter, are due and payable in advance of each Service period. All Fees are payable in U.S. dollars only.

Early Termination Fee

If Subscriber terminates after the Installation Date, but before the end of the Initial Term or if Zoom Broadband terminates Subscriber’s Service due to Subscriber’s default, Subscriber agrees to pay Zoom Broadband a Two Hundred Dollar ($200.00) early termination fee in addition to all other amounts owing.


Wireless Customers will be charged a non-refundable one-time usage fee upon signing the Service Contract. Equipment installed for wireless service will at all times remain the property of Zoom Broadband. The Customer shall pay the full retail repair and/or replacement cost of any lost, stolen, unreturned, damaged, sold, and/or transferred equipment, or act of god incidents affecting the equipment. The full retail cost is $300.00. In addition, the Customer will be liable for any costs incurred by Zoom Broadband in obtaining or attempting to obtain any such equipment. Service interruption due to inappropriate use of, obvious tampering with, or physical damage not caused by weather or other natural causes to the CPE will nullify any expressed warranty and subscriber will be held financially responsible for any necessary repairs or replacements needed for restoration of Service and agrees to pay all labor or Service Call charges associated with such repairs.

Billing and Payment

Zoom Broadband will provide Subscriber a monthly invoice in an e-mail format to the email address specified on the account. Monthly bill cycle begins on the first or the fifteenth of the month dependent on date of successful installation and as indicated on the Service Contract. Subscriber has authorized payment by credit card (Visa, MasterCard, American Express or Discover) or by any other electronic drafting/payment method; no additional notice or consent will be required for billings to that credit card or account.

Late Payments/Disputes

Subscriber agrees to pay Zoom Broadband a late payment fee of $25.00 on any balance unpaid ten (10) days after the date of the invoice. Service may be suspended or terminated if payment is not received within fifteen (15) days of the invoice due date. If Service is suspended or terminated, Zoom Broadband may impose a reconnection fee of $50.00. Acceptance of late or partial payments shall not waive any of Zoom Broadband’s rights to collect the full amount due it. Zoom Broadband will assess an additional fee of up to the maximum amount allowed by law, for any payment returned to it by Subscriber’s paying agent. All amounts due, including disputed amounts, must be paid by the due date regardless of the status of any objection.

Zoom Broadband
603 East Grand Ave.
Marshall, TX 75670

All communications concerning disputed amounts owed must be:

  • In writing
  • Mailed to Zoom Broadband at the address shown above
  • Received by Zoom Broadband within 30 days after receipt of the invoice.


If Subscriber fails to pay any amount (including amounts due from prior accounts with Zoom Broadband) owed to Zoom Broadband within 90 days after the date of the invoice, Subscriber will be in default and Zoom Broadband may, without notice to Subscriber, terminate Service. Upon termination, Subscriber is responsible for paying all fees owed for Services provided by Zoom Broadband including any applicable cancellation fee. Subscriber agrees to pay all costs including reasonable attorneys’ fees, collection fees, and court costs Zoom Broadband incurs in collecting amounts owed it.


Service is normally available to Subscriber’s computer when it is within the operating range of Zoom Broadband’ system. Service is subject to transmission limitation or interruption caused by weather, terrain, obstructions such as trees or buildings, and/or may be temporarily limited or interrupted due to reasons beyond our control. Interruption may also result from nonpayment of Fees by Subscriber. Zoom Broadband may choose to block access to certain categories of URL’s, at its sole discretion. Certain email messages may be blocked by Zoom Broadband SPAM filters. If Subscriber wishes to remove this block from certain email messages, Subscriber must inform Zoom Broadband in writing, by fax or letter, of the sender’s web address which is being blocked. Routine maintenance and periodic Service repairs, upgrades and reconfigurations, public emergency or necessity, force maneuver, restrictions imposed by law, acts of God, labor disputes and other situations, including mechanical or electronic breakdowns may result in temporary impairment or interruption of Service.


Zoom Broadband is not liable for Service degradations or failures that may result from:

  • Any obstruction that might be erected or grow between the Subscriber’s antenna and Zoom Broadband’s Point of Presence
  • Debris or ice on Subscriber’s antenna
  • Subscriber re-aiming the antenna later than fourteen (14) days after Installation Date
  • Subscriber installing, de-installing or changing any hardware and/or software in any computer which has access to the Service
  • Tree leaves retaining water which may absorb radio signals
  • Interference caused by SCADA (select link for information on SCADA)

Use of Service

Subscriber agrees not to use Service for any unlawful or abusive purpose or in any way which damages or disrupts Zoom Broadband systems or equipment or interferes with or disrupts other Zoom Broadband user’s use of the Service. Subscriber will comply with all laws while using Service and will not transmit any communication which would violate any laws, court order, or regulation, or would likely be offensive to the recipient. Subscriber is responsible for all content transmitted by Subscriber’s computer/server using Service. Subscriber is responsible for ensuring that Subscriber’s computer/server is compatible with Service and meets operating standards. Subscriber may not install any amplifiers, enhancers, repeaters or other devices, which, disrupt or interfere in any way with Zoom Broadband service. Subscriber has no ownership rights to any IP address provided by Zoom Broadband and agrees that Zoom Broadband may change any such IP address or email address at any time with prior notice to Subscriber. By using Service, Subscriber agrees to abide by the terms and conditions of any applicable software license and Zoom Broadband’s Acceptable Use Policy.

No Commercial Use or Resale

Resale of service by Subscriber or use of Service to provide Internet access to third parties is prohibited.

Use of Sub-contractors

Subscriber acknowledges that Zoom Broadband may sub-contract Service or support of Service, at its sole discretion.

Limitations of Liability


No Warranties


Assignment and Transferability

The Service may not be assigned or transferred by Subscriber without Zoom Broadband written consent.


Zoom Broadband is not liable for any lack of privacy, which may be experienced by Subscriber using the Service. Subscriber authorizes Zoom Broadband monitoring client activity and filtering SPAM emails. Zoom Broadband has the right to intercept and disclose any transmissions over Zoom Broadband Service facilities in order to protect Zoom Broadband rights or property or to comply with any court order, subpoena or other judicial directive.


Written notice to Subscriber shall be effective and deemed received three (3) days following the date deposited in the U.S. Postal Service’s system and addressed to Subscriber at the most current address shown in Zoom Broadband files or immediately upon delivery using an electronic means such as e-mail or short messaging service. Subscriber is responsible for notifying Zoom Broadband of any changes in Subscriber’s address. Written notice to Zoom Broadband shall be effective and deemed received three (3) days following the date deposited in the U.S Postal Service’s system when mailed to Zoom Broadband at its current mailing address. Oral notices shall be deemed effective on the date reflected in Zoom Broadband’s records.

Governing Laws

The Service is provided subject to applicable federal and state laws and federal or state tariffs, if any. In case of disputes, the court of jurisdiction shall be domiciled in Harris County, Texas.

Changes to Terms and Conditions

Zoom Broadband reserves the right to make changes to these Terms and Conditions at any time by posting revisions on our website at Any changes or modifications will be effective upon posting of the revisions on our website reflecting the new effective date. Your continued use of the service following the posting of the changes or modifications online will constitute your acceptance of such changes of modifications. You should frequently review the terms (INCLUDING THE EFFECTIVE DATE) and applicable policies from time to time to understand the terms that apply to your use of service.

Entire Agreement

These Terms and Conditions together with the Service Contract represent the entire agreement to provide Services between Subscriber and Zoom Broadband. This Agreement supersedes any inconsistent or additional promises made to you by any of Zoom Broadband representatives, agents or dealers. If any part of these Terms and Conditions is found invalid, the balance remains enforceable.


All written correspondence shall be made to the following address:

Zoom Broadband
603 East Grand Ave
Marshall, TX 75670

Equipment returns shall be sent to the same.


This Terms of Service Agreement, the Acceptable Use Policy, the Abuse Policy, the Billing Policy and Zoom Broadband other user policies posted on Zoom Broadband Web site constitute the entire agreement between you and Zoom Broadband with respect to your use of the Services. These Terms of Service and any of Zoom Broadband other user policies may be revised, amended, or modified at any time and in any manner.

Privacy Policy

Zoom Broadband is committed to respecting the privacy of our customers. The personal information a customer provides to us is used by us to provide access service, bill the customer’s account and update our customers on happenings at Zoom Broadband. We do not sell our customer lists or any customer personal information to others for marketing purposes. Additionally, we do not regularly monitor our customers’ email, newsgroup posts, web sites or track their movements on the Internet. We will do everything possible to protect your privacy and not subject you to multi level marketing schemes. Information about customers of Zoom Broadband will be released only to the customer, to the appropriate employees of Zoom Broadband or to duly authorized officers of the state and federal courts or investigatory authorities who present the proper legal documents.

Billing Policy

Subscribers must provide Zoom Broadband with accurate and complete billing information including legal name, address, telephone number, and credit card/billing information, and report Zoom Broadband all changes to this information within fifteen (15) days of the change. All accounts are automatically re-billed, depending on your billing frequency, without notification.

Billing Frequency

Your billing frequency is equal to the length of your billing cycle and is determined by the type of payment schedule you selected, e.g., monthly, quarterly, semi annually, annually. The cycle begins upon the either the first or the fifteenth of the month depending on your date of signup. If you prepay for three, six, twelve or twenty-four months of service, you will be provided service until the end of your prepaid term (subject to compliance with our abuse and other policies). As such, we will not refund prepaid accounts which are terminated for any reason other than failure on the part of Zoom Broadband to provide service. Activation and installation fees are not refundable.

Technical Support

In the event that we cannot solve a technical problem over the phone we will send a technician to your home and your account will incur a Service Call fee of $100.00 this charge will be automatically billed to your method of payment on file upon use of Zoom Broadband technical support. See our technical support policy for further details.

Payment Methods

Credit Cards: Credit cards are billed according to the billing frequency. For example, an account with an annual billing frequency is charged once per year while it is active. Your account will be automatically re-billed without notification at the end of your billing frequency.

Auto-debits: Auto debits (e.g., electronic debits from a bank account) are billed according to the billing frequency. For example an account with an annual billing frequency is charged once per year while it is active. Your account will be automatically re-billed without notification at the end of your billing frequency. All auto-debit transactions are treated as checks for refund purposes in that refunds shall be delayed ten (10) business days to allow time for the debit to clear with the bank.

Checks and Invoices (Business Accounts Only): Customers choosing the check/invoice payment option are sent an invoice promptly upon sign up. Please note that a processing fee of $7.00 will be billed monthly to all accounts with the payment method of check/invoice. Payment of this invoice is due within ten (10) days. Recurring invoices shall be sent on the customer’s next billing date. Refunds shall be delayed ten (10) business days to allow time for the check to clear with the bank. Additional processing fees may apply.


Customers shall receive notification of returned items (e.g., declines, NSF checks) via e mail. Customers with multiple instances of checks returned, credit cards declined, etc., shall be required to pre pay their memberships for a period of at least 6 months. A $25 NSF fee will be assessed for each returned check and ACH or credit card declines.

Charges and Refunds

Subscribers are responsible for any charges to their account. Payment is considered late after 3 days and service will be suspended after 7 days. Service will be reinstated within 24 hours of receipt of all fees. All charges are considered valid unless disputed in writing within fifteen (15) days of the billing date. Adjustments will not be made for charges that are more than fifteen (15) days old. Zoom Broadband is not responsible for any charges or expenses (e.g for overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by Zoom Broadband.

Delinquent accounts may be suspended or canceled at Zoom Broadband sole discretion; however, charges will continue to accrue until the account is canceled. Zoom Broadband may bill an additional charge to reinstate a suspended account.

Refunds are disbursed in the manner determined by Zoom Broadband at its discretion (ie. check, credit to credit card or service credit). Any incorrectly issued refunds will be recovered by Zoom Broadband in the same manner as the refund was issued. For example, suppose Zoom Broadband charges your credit card for an amount, but that charge is subsequently voided because you dispute the charge with your credit card company. If Zoom Broadband also issues you a refund for that charge (in the form of a credit to your credit card account Zoom Broadband is entitled to recover that refund by charging your credit card account for the amount of the refund. As stated above under “Billing Frequency,” if you prepay for six, twelve or twenty-four months of service, you will be provided service until the end of your prepaid term (subject to compliance with our abuse and other policies). As such, we will not refund prepaid accounts. Activation fees are not refundable.

Note: Any type of account cancelled for a violation of our Acceptable Use Policy or Abuse Policy is not eligible for any type of refund.