Frequently Asked Questions
Is wireless Internet fast?
Yes. Not to be confused with satellite Internet access or other slow cellular phone services, Wireless Internet access does not suffer from the latency problems and bandwidth limitations of many other services. Speeds up to 10Mbps are available. Wireless Broadband does not require satellite TV systems, a cable connection, or even a telephone line.
Will it work with my system?
Our Wireless Broadband is compatible with VPN's, VOIP, Static IP's, online games, Macintosh, Windows, Unix, Xbox, Smartphones, iPad, etc.
How fast is it?
Very Fast! It delivers speeds up to 10 Megabits per second (Mbps)
Is it available in my area?
It is very likely that you can get our service. Simply fill out the serviceability form on our website and we’ll let you know.
Is is secure?
Yes. We use state of the art encryption on all wireless portions of our network.
Is it easy to use? Will I have to learn anything new to use the system?
It's extremely easy to use. If you know how to turn on your computer and use a web browser, you are all set. The service is "always on". No waiting for a dialup or other type of connection. Just click and go!
Do I need a phone line?
No. No phone line is needed for our service.
Is this like "satellite Internet"?
No! Wireless Internet is high speed bi-directional unlike satellite solutions.. Satellite connections are poorly suited to internet access with pings times ranging from 500ms to 900ms making any interactive Internet application unusable (games, telephony, webcams, VOIP, etc). This is because of the distance the data has to travel back and forth from outer space.
How long does it take to install?
Once your location has been surveyed and approved for wireless access, we will schedule your installation (usually within one week). On site time is usually between 1 and 3 hours. More complex installations may take longer. Each location is different and may have different requirements. Most installations are about as easy as installing a satellite tv dish.
Can I get a busy signal?
No. Your wireless connection is always on. There is no phone line, no dialing, etc.
Can I upgrade my connection speed?
Yes. Subject to network availability and location, you can always upgrade your connection speed. There is no setup charge for the upgrade. If you are at the maximum available speed for your installation, we will notify you and include your request in our network planning. This way we can make that extra speed available to you as quickly as possible.
What happens if I move? Will I be able to take my wireless connection with me?
If you remain within our coverage area we can install you at the new location. Standard installation charges would apply.
How much does it cost?
Our prices are very reasonable for the level of service provided.
What if I have more questions?
You can send any further questions via email to info@iZoom4u.com or call us at 903-972-1033 to ask any other questions.