Frequently Asked Questions

What If I'm Not Satisfied With The Quality Of Service?

We offer you a 14-day, money back guarantee from the time you receive your modem. If you are not completely satisfied, you can return the equipment and cancel your service plan. We will refund your money by check within 30 days.

Can I Buy My Own LTE Modem?

No. You must purchase or lease a Zoom Broadband modem. We offer a specific modem that is guaranteed to work with the activation card and the LTE equipped towers.

How Much Does It Cost?

First, we only offer one level of LTE service. LTE Alliance service is not throttled or data capped. The throughput capacity is dependent how far away your home is from one of our LTE towers.

Pricing Offering

Monthly Service

  • Month-to-month – $95/month

Required Equipment

  • Broadband Modem – $149.99. purchase

How Fast Are LTE Speeds/What Package Levels Do You Offer?

We only offer one level of LTE service. Our LTE Alliance service is not throttled or data capped. The throughput capacity is dependent the distance between your home and our LTE towers.
We have customers that get about 10Mbps on the low-end. Most customers consistently receive between 10 and 50 Mbps.Ultimately, you need to be satisfied with your overall experience. If you’re not completely satisfied within 14 days, we will refund 100% of the money you paid.

Is The LTE Service Truly Unlimited?

Yes. You will receive unlimited data. However, speeds could vary or slow down slightly based on the amount of data used and how much congestion is on the tower. Don’t worry, your satisfaction is guaranteed. If you are not completely satisfied, we provide a money-back 14-day guarantee.

Is Zoom Broadband’s LTE Alliance Service Available At My Address?

It’s very likely that we can provide service to your home. This new LTE service has greatly expanded our service area in Texas and Louisiana.

Can I Connect All My Devices (E.G. Computer And Streaming)/How Many?

Yes. The router we provide, allows you to hardwire up to 4 devices. In addition, you will also have WiFi capability allowing you to utilize 802.11AC WiFi cable devices (e.g. smartphones, WiFi cable TV sets and streaming consoles). You can connect your WiFi router to the LTE Alliance modem we supply devices.

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